Service Conditions

A 1.1 Use of the Shop
NürnbergMesse may attach certain conditions to the use of the Shop or the extent to which individual functions and services can be used. These conditions may include an examination of registration data, for example. The Customer’s right to use the Shop and its functions is always subject to the current status of its technical systems. NürnbergMesse may restrict its services temporarily if necessary in order to remain within capacity limits, ensure the security or integrity of the servers, or perform technical measures that enable the provision of services or improve the quality of services provided (maintenance work).

A 1.2 Registration
There is no legal claim to a registration. Registration itself is free of charge. When the Customer registers to use the Shop, a contract governing the use of the Shop will be formed between NürnbergMesse and the Customer.

Only legal entities and natural persons of unlimited legal capacity are permitted to register. Minors in particular are not permitted to register.

The data requested by NürnbergMesse in the course of registration must be provided completely and correctly (for example, first and last name, current address, post office box where applicable, telephone number, valid email address, and company name where applicable). The registration of a legal entity may only be performed by a natural person authorised to represent the legal entity, who must be named. If a change to the previously entered data occurs after the registration, the Customer is obligated to inform NürnbergMesse.

Shop Environment A: Upon registration, the Customer will be given a Customer Number. The Customer must request a password upon initial registration.

Shop Environment B: The Customer registers with its business and personal email address and specifies its own password.

To protect the Customer’s data from misuse by third parties, NürnbergMesse will not ask a Customer for its password by email or telephone.

The user account is not transferrable.

A 1.3 Addition of authorised employees or authorisation of third parties
The Customer is entitled to establish additional users within its account. The Customer is responsible for ensuring that all users observe the applicable data protection and use conditions. Actions of all users are deemed to be actions taken by the Customer.

A 1.4 Rights and obligations of users
Each user will be given individual login data that must be treated as confidential. Users may only act within the limits assigned to them. When a user leaves the company or if abuse is suspected, the Customer undertakes to immediately block or erase that person’s access and inform NürnbergMesse.

A 1.5 Liability
The Customer is liable for all activities conducted within its user accounts unless it can prove that the improper use occurred through no fault of its own.

A 1.6 Improper use of the application provided
When using the Shop, the Customer is not permitted to use any mechanisms or software that could interfere with the functioning of the Shop. Any other disruptive intervention in the Shop’s system integrity by the Customer is not permitted.

A 1.7 Blocking, revocation, and termination
NürnbergMesse may take the following measures if there are concrete indications that a Customer has violated legal regulations, third-party rights, or the current Service Conditions, or that NürnbergMesse has another legitimate interest:

• Warning the Customer
• Restriction on use of the Shop
• Preliminary or final blocking

In choosing among these measures, NürnbergMesse will consider the legitimate interests of the affected Customer and whether there are any indications that the Customer is not responsible for the violation.

NürnbergMesse may permanently exclude a Customer from using the Shop (final block) if

• It transfers its user account,
• Causes considerable harm to other users of the Shop, third parties, or NürnbergMesse, particularly by misusing the services of NürnbergMesse for its own purposes that do not conform to its function or representation rights,
• There is another good cause.

If a Customer has been blocked, it will have no legal claim to restore the blocked user account. NürnbergMesse may terminate the use agreement at any time with notice of 14 days before the end of a month. The right to block the user account remains unaffected thereby.

The contents posted in the Shop may not be copied, disseminated, or otherwise used or reproduced without the prior consent of the rights holder. The same applies to the use of automatic mechanisms. The layout of the Shop may only be reproduced and/or used on other websites with the prior written consent of NürnbergMesse.

A 1.8 Reproduction and copyright
The Customer is responsible for archiving the information viewable in the Shop and stored by NürnbergMesse, which it requires for purposes of evidence, bookkeeping, etc., on storage media independent of NürnbergMesse.

A 2.1 Ordering of products and services
Orders are binding on the Customer. In the case of products and services rendered to the Customer in the name of NürnbergMesse, an order confirmation (for each product group in the order) is usually issued by the relevant NürnbergMesse ServicePartner in the name of NürnbergMesse. The contract between the Customer and NürnbergMesse is formed upon the issuance of the order confirmation unless another arrangement has been specified in writing.

The products and services ordered from the Shop will be delivered or rendered by NürnbergMesse directly or by the ServicePartner named in the order as the subcontractor.

For some products and services, an offer must first be requested so that due consideration can be given to safety-relevant or legal variables. An explicit notice of this requirement will be made with reference to the affected products and services.

This requirement will not apply in explicitly designated cases in which NürnbergMesse only acts as a mediator and enables the user to order the services from third-party providers. In such cases, NürnbergMesse assumes no contractual obligations of any kind. In particular, NürnbergMesse does not guarantee the correctness and completeness of the information from the third-party provider or of the defect-free or complete performance of the third-party provider.

Shop Environment A:
Direct bookability: The automatically generated confirmation of receipt immediately after the online order is not an order confirmation. The order may also be accepted implicitly – without an order confirmation – if the products and services are rendered by the performing ServicePartner.
Request for offer: The Customer requests a customised offer in the Shop.

Shop Environment B:
Direct bookability: The Customer receives an order confirmation that represents a confirmation of contract, after placing the order.
Request for offer: The Customer requests a customised offer in the Shop.

If the content of the order confirmation for the respective service differs from the content of the order, the contract will be written on the basis of the order confirmation if the Customer does not object within 14 days of receipt of the order confirmation, or if the Customer makes use of the ordered products and services. The invoice for the relevant products and services is usually issued after the corresponding event.

A 3.1 Performance of products and services
The products and services ordered will be delivered as agreed in the contract. NürnbergMesse reserves the right to make minor alterations in dimensions, form, and colour. Other alterations are only permissible if the nature and extent of the alterations have been specified in writing by mutual agreement of the Customer and NürnbergMesse. NürnbergMesse is not obligated to verify the completeness and correctness of the information provided by the Customer 

A 3.2 Ordering of products and services
Products and services not ordered in the Shop provided by NürnbergMesse require express written confirmation and will be charged to the Customer separately.

A 4.1 Date of provision of service
The service (particularly delivery and installation) will be provided on the agreed date in every case. If no specific date was agreed, the service will be provided no later than before the start of the event or – depending on the service in question – during the event. Fixed dates require the express agreement and written confirmation of NürnbergMesse or the engaged ServicePartner. If delivery or pick-up of the rented objects is prevented by culpable conduct by the Customer, NürnbergMesse will be entitled to charge for the costs incurred. 

A 4.2 Change of date of provision of service
If the Customer wishes for the service to be provided on a date that falls outside the dates of the event in question, they must place a separate order with NürnbergMesse for this additional service.

A 4.3 Provision of ordered equipment
Ordered equipment will be provided to the Customer on a rental basis. No. A 13 of the General Part (Special provisions for rented objects) applies in this case.

A 4.4 Short-notice orders
The Customer may rent against payment of a fee (No. A 13 of the General Part) or purchase (No. A 14) materials or equipment required at short notice from the engaged ServicePartner during the official set-up and disassembly periods. In this case, the materials or equipment must be ordered directly from the engaged ServicePartner. The service will be charged on a separate invoice.

A 4.5 Transfer of liability
If the trade fair stand is not staffed by the Customer when a product is delivered or a service is provided in accordance with No. A 4.2 of the General Part, the product or service will be deemed to have been properly rendered when the delivered goods are left at the trade fair stand. From this time forward, the Customer will bear the risk of loss and deterioration, particularly damage or loss. If the Customer wants the products or services to be delivered in person, it must contact the ServicePartner engaged to render the products or services and agree on a delivery time and place.

A 4.6 Verification of authorisation
NürnbergMesse or the engaged ServicePartner will not be obligated to verify the authorisation of the persons encountered while providing the service.

A 4.7 Scope of performance
Products and services delivered during the event that do not serve the purpose of addressing a legitimate complaint or rectifying a malfunction will be charged separately on the basis of time and cost. The connection, set-up, and functional testing of the Customer’s own materials are not included in the price. The executing ServicePartner may be engaged to provide these services in exchange for payment. No liability is assumed for any potential malfunctions or damage. 

A 5.1 Acceptance of products and services
The Customer must assure itself of the proper condition, safety, and completeness of the products and services before using them. With respect to defects, the products and services will be deemed acceptable in accordance with the terms of the order if the Customer does not raise reasoned objections in writing (to exhibitor.services@nuernbergmesse.de) immediately after delivery of the products and services, but at the latest upon using them or at the start of the trade fair. The time, place, nature, and extent of the defect must be described precisely in the written objection.

A 5.2 Information about defects
In addition, objections of any kind that relate to the performance or fulfilment of contractually agreed products and services must be conveyed to NürnbergMesse by telephone immediately after they are discovered and in writing no later than on the next day so that they can be remedied. The relevant contact data can be found in No. A 19 of the General Part. NürnbergMesse will be obligated to remedy defects by means of rectification; if goods have been delivered, the defects may also be remedied by means of substitute delivery, at the choice of NürnbergMesse.

A 5.3 Verification of authorisation
NürnbergMesse or the engaged ServicePartner will not be obligated to verify the authorisation of persons encountered at the trade fair stand.

A 6.1 Non-availability of service
NürnbergMesse will inform the Customer (if applicable, by way of the engaged ServicePartner) immediately if it is unable to provide the agreed products and services or is unable to do so before a binding deadline for delivery or completion for reasons beyond its control (non-availability of service). If an engaged ServicePartner has not delivered its products or service on time, non-availability of service will be assumed – particularly if NürnbergMesse has entered into a covering transaction and in the event of other disruptions of service provision due to force majeure. Cases of force majeure include labour unrest, civil unrest, military or terrorist conflicts, official interventions for which NürnbergMesse is not responsible, shortages of energy and raw materials, pandemics, epidemics, transport hindrances or bottlenecks for which NürnbergMesse is not responsible, operational hindrances for which NürnbergMesse is not responsible (for example, fire, water damage, equipment damage), and other hindrances for which NürnbergMesse is not responsible.

A 6.2 Delay of delivery
In the case of non-availability of services according to No. A 6.1, NürnbergMesse will be entitled to delay the service for the duration of the hindrance or rescind the contract in full or in part. This will only apply if as NürnbergMesse has fulfilled its notification obligation according to No. A 6.1. In the event of rescission, NürnbergMesse will immediately refund any consideration already provided by the Contractor. If the service is delayed, the remuneration will be reduced appropriately if the service will not be available during the time of the event as a result of the delay.

A 6.3 Right of rescission
The Customer’s legal rights of rescission remain unaffected. Further claims of the Customer in the event of justifiable delay of the service or rescission according to No. A 6.2, particularly claims for damages or compensation of expenses, are excluded; this will not apply if NürnbergMesse has made a guarantee or in the event of damage due to loss of life, bodily injury, or damage to health.

A 6.4 Legal rights
The legal rights of NürnbergMesse, particularly in the event of impossibility or hindrance of the contract, remain unaffected by the current No. A 6.

A 7.1 Taxation
All stated prices are understood to be exclusive of the statutory value-added tax insofar as the service is taxable in Germany. The current valid prices are specified in the NürnbergMesse Shop.

A 7.2 Invoice due date
Invoices are generally due for payment upon receipt unless another due date is specified in the invoice. Upon the expiration of the payment term and with no requirement for payment reminder, the Customer will be considered to be in default of payment.

If services from NürnbergMesse are rendered by ServicePartners, products and services ordered on location may be charged immediately, either by NürnbergMesse or by the ServicePartner, in the name and account of NürnbergMesse. Collection at the stand during the trade fair is permitted. The following credit cards are accepted by most of the ServicePartners: MasterCard, American Express, VISA, and in some cases Diners Club.

A 7.3 Subsequent invoice changes
NürnbergMesse may charge a processing fee according to the overview “Fees and Surcharges” for subsequent invoice changes, for which the Customer is responsible.

A 7.4 Invoice transmittal
The Customer agrees that NürnbergMesse will transmit invoices by email (electronic invoice transmittal). If the Customer does not want electronic invoice transmittal, it may object to it in written form.

A 8.1 Express surcharges
The amount of any express surcharge or the respective price level is determined by the time of binding booking and not by the date of a prior request. The applicable time limits and surcharge rates are indicated in the table “Fees and Surcharges.”

A 8.2 Liability for proper service provision
If the order is received less than 14 days before the official start of set-up, and if NürnbergMesse accepts the order, it will make no guarantee for the proper and timely provision of service. If in these cases NürnbergMesse does not provide the services, the services are not performed on time, or the services are defective, the Customer will only be entitled to rescind the contract or reduce the agreed remuneration if the legal preconditions are met. Further claims for damages or reimbursement of expenses are excluded, unless the short notice of the order was not one of the causes of the non-performance or defective performance. Liability for intentional or grossly negligent breaches of duty on the part of NürnbergMesse or its vicarious agents and liability for culpable loss of life, bodily injury, or damage to health remain unaffected.

A 8.3 Change of services
If the Customer wants changes made to services that NürnbergMesse has already provided or has begun to provide, NürnbergMesse will be entitled, if it undertakes to make the changes, to charge the additional cost incurred for each change.

A 9.1 Rescission
Rescission by the Customer is excluded unless the legal preconditions for rescission are met.

A 9.2 Fees for cancellation
In the event of cancellation by the Customer, the following fees are deemed to have been agreed: 

• If an order is cancelled 42 days to 22 days before the official start of set-up for the event, the Customer will pay a cancellation fee equal to 25 % of the agreed remuneration, including all surcharges incurred.
• If an order is cancelled 21 days to 8 days before the official start of set-up for the event, the Customer will pay a cancellation fee equal to 80 % of the agreed remuneration, including all surcharges incurred.
• If an order is cancelled 7 days or fewer before the official start of set-up for the event, the Customer will pay a cancellation fee equal to 100 % of the agreed remuneration, including all surcharges incurred.

The foregoing provisions apply to both complete and partial cancellations.

A 9.3 Rescission declarations / cancellation declarations
Rescission declarations / cancellation declarations must be made in the same form as the order confirmation in all cases.

A 10.1 Liability provisions
NürnbergMesse bears unlimited liability only in cases of intent or gross negligence and for damages due to loss of life, bodily injury, or damage to health.

In all other cases, NürnbergMesse will be liable only 

• in the event of a breach of cardinal obligations. Cardinal obligations are obligations of fundamental importance for the proper execution of the contract that the Customer can expect to be regularly fulfilled;
• if NürnbergMesse is legally obligated to obtain liability insurance coverage, or this is usually the case;
• if NürnbergMesse has claimed a special degree of trust or occupies a qualified position of trust.

In these cases, however, NürnbergMesse will only be liable for typical foreseeable damages (hence not usually liable for consequential damages) and then only up to a limit of EUR 100,000 for each case of damage. The liability limitation only applies to entrepreneurs, legal entities under public law, and special public assets. Moreover, liability due to slight or ordinary negligence is excluded. This liability limitation also applies to the conduct of the NürnbergMesse’s performing and vicarious agents.

A 11.1 Liability for damage
The Customer will be liable for any damage to persons or objects caused culpably by itself, its employees, its representatives, or its exhibits and equipment.

A 11.2 Insurance coverage
The Customer is fundamentally obligated to obtain adequate insurance coverage. It is recommended that the Customer obtains exhibition insurance to cover the transport and sojourn risk. This insurance can be arranged by NürnbergMesse under a framework agreement.

A 11.3 Fitting of safety devices
The Customer is obligated to equip the exhibited machinery and equipment with safety devices that comply with the accident prevention rules specified by the appropriate professional associations.

A 11.4 Obligations
The Customer will be obligated to provide all information, records, and other acts of cooperation required for the proper provision of services to NürnbergMesse in a timely manner.

If the Customer fails to fulfil these cooperation obligations despite being asked to do so, NürnbergMesse will be entitled to render the performance owed to the best of its knowledge on the basis of available information or – if properly rendering the performance owed is not possible – refuse performance in full or

in part. Any delays, additional costs, or failures of performance resulting from a failure or delay of cooperation will be borne by the Customer.

A 12.1 Time limits for the assertion of claims
Claims for damages must be asserted within a time limit of 90 days from the date when the claimant, its legal representatives, or vicarious agents became aware of the damaging event. If the amount of damage cannot yet be determined within this time limit, it will be sufficient but also necessary that the claim be asserted on the basis of the cause of the damage. Claims for damages not asserted within this time limit are excluded. The assertion of a claim for damages due to personal injury and due to intentional or grossly negligent breaches of duty remain unaffected thereby.

The Customer will be further obligated to immediately give NürnbergMesse the opportunity to either make or have its authorised representatives make all necessary determinations as to the cause of the damage, the progression of the damage, and the amount of the damage. Damage costs incurred because the Customer did not fulfil its foregoing obligations (or did not do so immediately) will be at the Customer’s expense.

A 13.1 Reservation of ownership
Rented objects are the property of NürnbergMesse or the engaged ServicePartner. The Customer must use rented objects in a careful manner, fulfil all the obligations associated with the possession, use, and receipt of the rented object, and follow the maintenance, care, and use instructions.

A 13.2 Rental period
Unless otherwise agreed, the rental period begins upon the transfer of the rented objects to the Customer. The rental period ends upon retrieval by the ServicePartner (even if the Customer has already departed the stand), but at the latest upon the official end of the event, unless otherwise agreed.

A 13.3 Making available of rented objects
Rented objects will be made available to the Customer only for the agreed purpose and for the duration of the rental period. NürnbergMesse will be liable for the functional condition of rented equipment only at the time of acceptance by the Customer. Any liability of NürnbergMesse resulting from faults or failures of the equipment, including accessories, during rental use is excluded. Insofar as the defects in question were not expressly objected to upon acceptance by the Customer, the Customer will neither be released from payment of the rent price nor entitled to reduce the rent price.

The Customer will be obligated to keep the rented objects in its direct possession and to only use them at the agreed places of use. Subletting of rental objects is not permitted. The Customer will be required to subject the equipment to an expert examination upon receiving it. The equipment will be considered to have been taken over in perfect condition if no defects were objected to immediately upon acceptance.

A 13.4 Unlimited liability during the rental period
The Customer assumes unlimited liability for rented objects, including accessories, during the rental period. The Customer will be liable for loss or damage of any kind, regardless of whether it came about intentionally or unintentionally. This applies to transport damage, water damage, heat damage, fire damage, or accidental damage, as well as damage caused by careless or improper use of the rented object. In any case, NürnbergMesse or the ServicePartner engaged by NürnbergMesse must be informed immediately of all defects in equipment or accessory parts and losses occurring during the rental period. By taking back the equipment, NürnbergMesse or the engaged ServicePartner does not explicitly confirm that it was returned free of defects. NürnbergMesse reserves the right to examine the rented objects thoroughly within an appropriate period of time, depending on the scope of the order, up to one month after their receipt.

A 13.5 Customers who pick up the goods themselves
Customers who pick up the goods themselves are reminded that the rented objects may only be transported in suitable enclosed motor vehicles.

A 13.6 Insurance on rented objects
The rental objects offered by NürnbergMesse are not insured. The Customer’s liability for damage and loss of the objects made available to it will begin upon the transfer of the objects. It is recommended that the Customer obtains exhibition insurance. 

A 13.7 Return of rented objects
Rented objects must be made available by the Customer, ready to retrieve and accessible, at the exhibition stand or at an agreed place after the end of the rental period. An early return of rented objects will cause the end of the rental relationship. Any extra costs incurred as a result of an early return must be borne by the Customer. The amount of compensation owed is indicated in the Table “Fees and Surcharges.”

A 13.8 Loss of rented objects
If the rented objects are lost, the Customer will be required to pay NürnbergMesse the replacement value of the affected rented objects in addition to the agreed rent. If the rented objects are damaged, the Customer will bear the repair costs up to the replacement value if a repair is not possible or economical. The Customer also undertakes to pay compensation in the amount of the agreed daily rental fee for each day when the affected rented equipment is not available during the period of repair or replacement of the rented equipment.

A 14.1 Reservation of ownership of purchased objects
NürnbergMesse reserves ownership of the purchased object until all its claims under the business relationship with the Customer have been satisfied.

A 14.2 Repossession of the purchased object
As long as the reservation of ownership by NürnbergMesse according to No. A 13.1 of the General Part remains in effect, NürnbergMesse will be entitled to repossess the purchased object within a reasonable time limit if the Customer is in breach of contract, particularly default of payment; the Customer will then be required to return the purchased object. The repossession of the purchased object by NürnbergMesse or seizure of the purchased object will always also entail rescission of the contract. The Customer will be obligated to inform NürnbergMesse immediately in writing if the purchased object is seized or other claims related to the purchased object are asserted by third parties, particularly so that an action pursuant to Section 771 Code of Civil Procedure (Zivilprozessordnung, “ZPO”) can be brought successfully. If the third party is not able to reimburse NürnbergMesse for the judicial and extrajudicial costs of an action pursuant to Section 771 ZPO, the Customer will be liable for the loss incurred.

A 15.1 Data protection principles
Personal data will be processed by NürnbergMesse GmbH as the controller within the meaning of the relevant data protection laws, and where applicable by its ServicePartners, with due regard to the data protection regulations applicable to the support and information provided to customers and interested parties and the performance of the offered services (legal basis: Art. 6 para. 1 lit. b EU General Data Protection Regulation (GDPR)).

In accordance with the principle of data minimisation and data avoidance, only that data which is absolutely necessary for the aforementioned purposes will be processed. Personal data will be treated as confidential and protected as much as possible by means of appropriate security measures. Only authorised persons engaged in providing technical, commercial, and customer administration support will have access to Customer data. The appropriate job processing agreements will have been concluded to the extent legally required.

Personal data will be retained until the contractual relationship with NürnbergMesse is terminated and until the data are no longer needed for other legal reasons (for example, due to statutory retention periods). Every third-party customer has the right to object to this data processing to the competent data protection supervisory authority and may demand – subject to fulfilment of the legal conditions, information, rectification, erasure, or restricted processing – or object to the processing, or assert its right to data portability.

NürnbergMesse or its data protection officer are available to answer any questions on this subject. Additional information on the subject of data protection, particularly including the relevant contacts, can be found at www.nuernbergmesse.de/en/data-protection.

A 16.1 Right of retention principles
A set-off with counterclaims by the Customer will only be permitted if the claims in question are acknowledged, undisputed, legally enforceable, or ready for judgment. The Customer’s right of set-off will remain in effect without limitation if its set-off claim is synallagmatically linked with the principal claim.

The Customer will be authorised to exercise a right of retention only if its counterclaim is based on the same contractual relationship.

A 16.2 Crediting of payments
NürnbergMesse will be entitled to credit its first payments from the Customer to the oldest claim due. If costs and interest have already been incurred, NürnbergMesse will be entitled to credit the payment first to costs, then to interest, and finally to the principal claim (Section 367 German Civil Code (Bürgerliches Gesetzbuch, “BGB”). A payment will only be deemed to have been made when NürnbergMesse can dispose of the amount in question.

A 17.1 Indemnity
The Customer will indemnify NürnbergMesse from all claims asserted by other users of the Shop or other third parties against NürnbergMesse due to infringement of their rights by the data and addresses posted in the Shop by the Customer or due to other use of the Shop. The Customer will also assume the costs of any necessary legal defence of NürnbergMesse, including all court and lawyer costs. This will not apply if the Customer is not responsible for the infringement of rights.

A 18.1 Assumption of contract by third parties
NürnbergMesse is entitled to transfer its rights and obligations under this contractual relationship to a third party in full or in part with advance notice of four weeks. In this case, after being notified about the contract assumption, the Customer will be entitled to terminate the use agreement by email to exhibitor.services@nuernbergmesse.de.

In the event of a service disruption, Exhibitor Service is available at the telephone number +49 9 11 86 06-88 55.

All claims by exhibitors against the event organizer must be asserted in written form (Section 126b BGB). The limitation period begins on the last day of the event. Agreements differing from these conditions or from the provisions supplementing them must be agreed in written form (§ 126b BGB).

German law is solely applicable, and the German text is authoritative.

The place of performance is Nuremberg. The same applies for the place of jurisdiction if the Customer is a commercial trader or legal entity under public law, or if it has no general place of jurisdiction in Germany. NürnbergMesse will also be entitled to bring an action against the Customer at its general place of jurisdiction.

If individual provisions of the current Service Conditions are invalid or void in full or in part, or if they become invalid or void in full or in part as a result of a change in a law or a ruling by the highest court or for some other reason, or if there are gaps in the current Service Conditions, the parties agree that the other provisions of the current Service Conditions will remain valid and unaffected. In this case, the parties undertake to reach an agreement in good faith to replace the invalid provision with a valid provision that embodies the sense and purpose of the invalid provision insofar as possible, and that can be assumed to have been agreed on by the parties at the time of entering into the contract if they had known about or foreseen the invalidity or voidance.

B 1.1 Ordering deadline
An order must be placed by the Customer no later than 45 days before the official start of assembly for the trade fair, exhibition, or event.

B 1.2 Exclusion of guarantee
If the order is received less than 45 days before the official start of set-up and if NürnbergMesse accepts the order, it will make no guarantee for the proper and timely provision of the service. If in such cases NürnbergMesse does not provide the services, the services are not on time, or the services are performed defectively, the Customer will only be entitled to rescind the contract for ceiling suspensions or reduce the agreed remuneration if the legal preconditions are met. Further claims for damages or reimbursement of expenses are excluded unless the short notice of the order was not one of the causes of the non-performance or defective performance. Liability for intentional or grossly negligent breaches of duty on the part of NürnbergMesse or its vicarious agents and liability for culpable loss of life, bodily injury, or damage to health remain unaffected. If the Customer wants changes made to services that NürnbergMesse has already provided or has begun to provide, NürnbergMesse will be entitled, if it undertakes to make the changes, to charge the additional cost incurred for each change.

B 1.3 Contractual penalty when the Customer itself performs the service
For safety reasons, ceiling suspensions may only be installed by the NürnbergMesse ServicePartner. For each case of infringement, the client undertakes to pay a contractual penalty, the amount of which shall be determined by NürnbergMesse at its reasonable discretion and which may be reviewed for appropriateness by the competent local or regional court at the client's request (Section 315 of the German Civil Code (BGB)). The assertion of further damages remains unaffected.

B 1.4 Cancellation provisions
Cancellation provisions differing from No. A 9.2 of the General Part apply in these cases. The corresponding time limits and the amount of cancellation costs are indicated in the table “Fees and Surcharges.”

B 2.1 Preconditions for rental
The equipment may only be operated by trained persons of at least 18 years of age, as a general rule. The employer’s liability insurance association’s operating instructions and accident prevention regulations must be followed without exception. The operator or driver must have proven his or her qualification (per DGUV Principle 308-008) to the engaged ServicePartner and have been explicitly engaged by the latter in writing.

B 2.2 Personal injuries/property damage
NürnbergMesse will not be liable for personal injuries or property damage caused by or during the operation of the equipment (see No. A 10.1 of the General Part), as a general rule. The same will apply if the traffic regulations are violated.

B 2.3 Operation of lifting platforms
The relevant Occupational Health and Safety Regulations (“BBG”), particularly DGUV-R 100-500, must be observed when operating lifting platforms.

B 2.4 Movement of equipment
Any movement of equipment to a different operating site than indicated, particularly outside of the Nuremberg Exhibition Centre, is not permitted.

B 2.5 Use options
For safety reasons, only equipment from the ServicePartner may be used on the premises of NürnbergMesse.

B 2.6 Transfer of equipment
The transfer of equipment is strictly prohibited without exception. When standing still, the equipment must be protected from use by unauthorised persons and from damage of any kind.

B 2.7 Liability for damage to equipment
The Customer is liable for all damage that occurs during or due to the operation of the equipment and must indemnify NürnbergMesse from any third-party claims for damages. It undertakes to use the equipment carefully, and in accordance with the operating instructions and to position the equipment in such a way that no damage occurs to and from the machine.

B 2.8 Protection of equipment
Equipment must be adequately protected and covered, especially when painting work, concrete work, welding work, or cleaning work is being performed. The use of equipment for sandblasting work is generally prohibited. Any damage of any kind must be reported to NürnbergMesse immediately. Any repair and cleaning costs incurred will be charged to the Customer. The equipment is rented only for work in indoor areas.

B 2.9 Fastenings
Working on and attaching fastenings to the NürnbergMesse building structures are not permitted.

B 2.10 Return
The Customer is obligated to return the equipment in the same good working order and ready-to-use condition as at the time of handover; it should also be cleaned and filled with fuel or fully loaded. At the end of the rental period, the equipment must be left outside the stand in pick-up-ready condition. One additional rental day will be charged if pick-up cannot be performed by the contracted time limit.

B 2.11 Rental
Vehicles may only be registered and deregistered directly with the ServicePartner.

B 2.12 Use of the equipment
The Customer warrants that the equipment will only be used for the purposes for which it is intended and that the stated limit values will not be exceeded. Attention must be given to the ground pressure limits at the place of use, and if necessary appropriate load distribution parameters must be met.

B 3.1 Security Control Unit
The Security Control Unit can be reached at the following telephone number: +49 9 11 86 06 70 00

B 3.2 Minimum booking time for stand security
The minimum booking time for stand security is generally five consecutive hours.

B 3.3 Performance of the service
Private security service (stand security) requires an official permit pursuant to Section 34a Trade Regulation Code (Gewerbeordnung, GewO).

B 3.4 Keys and emergency addresses
If keys are required for the proper performance of the stand security service, they must be provided by the Customer to the ServicePartner performing the service promptly and at no cost. Within the scope of No. A 10 of the General Part, NürnbergMesse will be liable for lost keys and for damage to keys caused by the ServicePartner’s service personnel intentionally or through gross negligence. The Customer will inform the ServicePartner of the telephone numbers that can be called, including at night, if the property is endangered. The ServicePartner must be promptly informed of changes to these telephone numbers. The Customer will specify the order of notifications.

The term “key” used herein also refers to any other object used to open and lock a mechanism that serves the purpose of granting selected persons access to certain areas and denying access to other persons.

B 3.5 Contractual penalty when the Customer itself provides the service
For safety reasons, stand security may only be provided by the NürnbergMesse ServicePartner. For each case of infringement, the client undertakes to pay a contractual penalty, the amount of which shall be determined by NürnbergMesse at its reasonable discretion and which may be reviewed for appropriateness by the competent local or regional court at the client's request (Section 315 of the German Civil Code (BGB)). The assertion of further damages remains unaffected.

B 3.6 Liability and liability limits for stand security
The ServicePartner carries liability insurance in accordance with Section 14 of the Security Service Regulation (Bewachungsverordnung, BewachV). The insurance contract is governed without limitation by the General Terms and Conditions of Liability Insurance (“AHB”) and the Conditions for the Liability Insurance of Security Service Firms. Excluded from this insurance coverage are damage and losses that are not related to the relevant security service: for example, the obligation to spread sand or salt on black ice, the operation of sun protection devices, or the operation and maintenance of machinery, boilers, heating devices, and electrical or similar systems. Liability for these types of damage and losses is excluded to the legally permissible extent if not otherwise provided for in the current Service Conditions.

B 4.1 Exclusion of guarantee
If the order is received less than 21 days before the start of the event and if NürnbergMesse accepts the order, it will make no guarantee for the proper and timely provision of the service.

A surcharge on the agreed prices may be charged for fixed-price services that are not yet known at the official start of set-up or cannot be begun at this time due to incomplete or unusable order information. The amount of the surcharge is indicated in the table “Fees and Surcharges.”

B 4.2 Customer prohibited from providing the service itself, contractual penalty
For safety reasons, compressed air connections may only be provided by the NürnbergMesse ServicePartner. For each case of infringement, the client undertakes to pay a contractual penalty, the amount of which shall be determined by NürnbergMesse at its reasonable discretion and which may be reviewed for appropriateness by the competent local or regional court at the client's request (Section 315 of the German Civil Code (BGB)). The assertion of further damages remains unaffected. The contractual penalty will be credited to any claims for damages.

B 4.3 Technical instructions for compressed air services
If not used property, compressed air can be a dangerous medium and therefore safety precautions must be taken without exception when using it in order to prevent serious accidents.

B 5.1 Exclusion of guarantee
If the order is received less than 14 days before the official start of set-up and if NürnbergMesse accepts the order, it will make no guarantee for the proper and timely provision of the service. If in these cases NürnbergMesse does not provide the services, or the services are not provided on time, or the services are performed defectively, the Customer will be entitled to rescind the contract for electricity supply or reduce the agreed remuneration only if the legal preconditions are met. Further claims for damages or reimbursement of expenses are excluded unless the short notice of the order was not one of the causes of the non-performance or defective performance. Liability for intentional or grossly negligent breaches of duty on the part of NürnbergMesse or its vicarious agents and liability for culpable loss of life, bodily injury, or damage to health remain unaffected. If the Customer wants to make changes to services that NürnbergMesse has already provided or has begun to provide, NürnbergMesse will be entitled, if it undertakes to make the changes, to charge the additional cost incurred for each change.

B 5.2 Technical guidelines
Independently opening the supply shafts is strictly forbidden. For safety reasons, connections from the supply network to the stand and the connection of lines and devices to available fire alarm systems may only be made by the ServicePartner. The unauthorised connection of lines and devices to available fire alarm systems is not permitted and will trigger an alarm. For each case of infringement, the client undertakes to pay a contractual penalty, the amount of which shall be determined by NürnbergMesse at its reasonable discretion and which may be reviewed for appropriateness by the competent local or regional court at the client's request (Section 315 of the German Civil Code (BGB)). The assertion of further damages remains unaffected. In addition, the party that caused the false alarm will bear the costs of the alarm.

If the main connection is overloaded, the ServicePartner will be entitled to immediately shut it off. Special connections are required for electrical equipment that cannot be supplied from the basic network.

NürnbergMesse assumes no liability for the consequences of an electricity outage, voltage fluctuations, equipment damage, and false alarms. Technicians will be available for fault correction during the event. The telephone number for this service is provided in the section “Overview of partners and service categories, attribution.”

NürnbergMesse assumes no liability for damage caused by defective lines and devices to which it has no right of ownership.

B 6.1 Making available and the Customer’s own equipment
If the Customer uses its own terminal equipment, it must fulfil the applicable legal requirements, including the relevant EU Directives for Terminal Equipment and the CCITT Recommendations, particularly CCITT Recommendation i430. If the Customer does not observe the technical requirements and disturbances occur as a result, NürnbergMesse will be entitled to demand compensation from the Customer for the costs of the disturbance analysis and fault correction. NürnbergMesse will further be entitled to demand from the Customer that it immediately disconnect from the network any terminal equipment from which disturbances originate. In no case may the Customer use other IP addresses than those provided to it by NürnbergMesse or modify the sub-net masks specified to it. If the Customer does not fulfil this obligation and if disturbances occur as a result, NürnbergMesse will likewise be entitled to demand compensation from the Customer for the costs of the disturbance analysis and fault correction. NürnbergMesse assumes no warranty or liability for software installed by the Customer. The same will apply if drivers or other software must be installed during the installation of IT equipment on the Customer’s own equipment. This will be done expressly at the risk of the Customer.

B 6.2 Service Centres / Service Desk
The Service Desk can be contacted in the event of a disturbance. It can be reached at the following telephone number: +49 9 11 86 06 40 00

B 6.3 Loss / liability (IT communications)
If technical terminal equipment is lost or damaged at the scheduled disassembly date, No. A 13.7 of the General Part will apply accordingly.

The Customer will be liable for the loss, damage, or destruction of all communication equipment made available to it.

B 6.4 Liability of NürnbergMesse (IT communications)
If NürnbergMesse is obligated to compensate the Customer for pecuniary losses or pay an indemnity to the Customer in connection with the provision of publicly accessible telecommunication services, and if this obligation is not based on wrongful intent or gross negligence, the liability of NürnbergMesse pursuant to Section 70 German Telecommunications Act (Telekommunikationsgesetz, TKG) will be limited to EUR 12,500 per end user. If this type of obligation is owed to more than one end user due to the same event, the total liability will be limited to EUR 30 million. If the claims exceed this maximum limit, the compensation will be reduced proportionally. The limitation of liability will not apply to losses resulting from default of payment of damages or indemnity. The liability of NürnbergMesse is governed by No. A 11 of the General Part.

B 6.5 Connection conditions
The Customer is solely responsible for the security and functionality of the data traffic on any hardware and technical devices brought by the Customer.

The Customer is obligated to use the information and communication connection only by means of the access options provided (user ID, password, or the like) and to not circumvent any access restrictions.

The Customer will ensure that no prohibited or unlawful content is retrieved or stored or that no other actions are taken or tolerated that violate the applicable regulations or the rights of third parties. If NürnbergMesse incurs expenses or losses as a result of any inquiries made by investigating authorities, requests for information, or other government or private measures or claims related to the rented connection/ IP address, the Customer will be obligated to compensate it for the damage caused and to be caused, unless it proves that the information and communication connection assigned to it was used by third parties through no fault of its own.

B 6.6 Customer’s own WLAN
Customers are only permitted to set up a Wireless Local Area Network (WLAN) after previously booking the service “Registration of a Customer’s Own Wi-Fi Access Point” in the Shop. The Customer will be liable for any damage caused by the operation of an unregistered WLAN.

The Customer undertakes to meet the following requirements. It is absolutely required that the SSID be named after the Customer so that the WLAN networks can be attributed. The WLAN hardware to be installed must meet the guidelines for wireless networks applicable in Europe.

Contraventions may lead to claims for damages by NürnbergMesse or the affected nearby exhibitors, and NürnbergMesse will be entitled to have the network shut down until this requirement is fulfilled.

If NürnbergMesse discovers any interference with its existing networks, the company will be entitled to demand that the Customer shut down the wireless network. This demand must be met without exception.

NürnbergMesse reserves the right to refuse or not approve permits for/registration of the Customer’s own WLANs, depending on the number of WLANs or spatial assignment in each Hall.

Within the scope of quality assurance measures, unregistered and unapproved WLAN networks and WLAN networks with overly strong transmission power will be identified and the operators will be notified. These networks can potentially be registered after a review, or they may be deactivated at the request of NürnbergMesse; the Customer has no legal right to have their WLAN registration approved.

If an amicable solution is not possible, technical measures will be taken to discontinue the operation of unlawfully operated WLANs.

B 7.1 Loss/liability (lead tracking)
The Customer will be liable for the loss of or damage to devices until the time of receipted return. Any costs incurred will be borne by the ordering party, plus an administrative fee. The amount of the administrative fee is indicated in the table “Fees and Surcharges.”

B 7.2 Service Centres / Service Desk
In the event of a disturbance, a User Help Desk will be in place and can be contacted at the following telephone number: +49 89 9 54 58 67 59

The User Help Desk can also be contacted in person at the Service Point on the final set-up day and during the event. Its location and service hours will be provided in the order confirmation.

B 7.3 Data protection
The Customer guarantees that any visitor data it receives will only be scanned with the visitors’ consent and for the previously agreed purpose of personal data exchange. In the registration process, the Customer generally undertakes to uphold the individual’s right of informational self-determination and to meet the data protection and legal requirements applicable in the relevant German federal state or country.

All visitor data will be irrevocably erased no later than 30 days after the end of the event. NürnbergMesse assumes no liability for the loss of data.

In the event of a violation, NürnbergMesse reserves the right to deny admittance.

B 7.4 Different cancellation provisions
Cancellation provisions differing from No. A 9.2 of the General Part apply in these cases. The corresponding time limits and cancellation charges are indicated in the table “Fees and Surcharges.”

B 8.1 Trade fair forwarding fees
The trade fair forwarding fees apply to all services rendered by the trade fair’s freight forwarder for transporting trade fair goods to and from the trade fair for events held in the Nuremberg Exhibition Centre on behalf of the Customer. The fees are structured in accordance with the currently valid provisions, wages, and rate scales on the basis of a 5-day week. The rates are calculated on a net basis.

B 8.2 Orders subject to the freight forwarder’s rate scale
All orders subject to the freight forwarder’s rate scale will be governed by the latest version of the General Terms and Conditions of German Freight Forwarders (ADSp) (PDF).

B 8.3 Liability of the freight forwarder
The liability of NürnbergMesse ends with the delivery of the trade fair goods to the Customer’s stand, even if the Customer or its representative are not yet present. The goods can be delivered to the designated trade fair stand no earlier than the first official set-up day.

Trade fair goods must be unloaded and loaded directly at the trade fair stand in the presence of an authorised representative of the Customer.

The clear labelling of each package with the Customer’s name and exact trade fair location and stand location is an indispensable prerequisite for timely and reliable delivery. In the return shipment, NürnbergMesse’s liability begins only with retrieval of trade fair goods at the Customer’s stand, even if the shipping documents had already been previously submitted to the office of the trade fair freight forwarder.

B 8.4 Storage
By order of the building supervision agency and the fire brigade, the storage of full and empty containers, combustible materials, and packaging in the exhibition stands is not permitted at any time during the event. NürnbergMesse will handle retrieval and storage upon receipt of an order. If empty packaging is still found in the exhibition Halls and/or the loading yards after the end of the official set-up and disassembly period, it may be transported away by the trade fair freight forwarder at the instruction of NürnbergMesse, even if no order has been received from the Customer. The costs incurred will be charged to the Customer.

When placing an order, separate reference must be made to the storage of any packaging and its contents (loaded packaging). 

B 8.5 Complaints
Complaints must be submitted in writing to the office of the trade fair freight forwarder immediately after receipt of the goods; oral notifications do not suffice. Neither NürnbergMesse nor the trade fair freight forwarder will assume responsibility for orders or changes to orders that were communicated orally to the trade fair freight forwarder’s personnel in the Halls.

B 8.6 Deliveries
Direct deliveries from the EU to the trade fair stand must be addressed as follows: Customer name c/o event, Hall/Stand Exhibition Centre, 90471 Nuremberg.

B 8.7 Shipments from third countries
Shipments from third countries transported by a courier service may be delivered by that courier service directly to the trade fair stand only if the shipments are customs-cleared and therefore approved for transport within the EU. If this is not the case, the shipments must be delivered to the responsible trade fair freight forwarder (see “Logistics” in the section “Overview of partners and service categories, attribution”) and provided with instructions by the Customer (= recipient) for customs clearance and payment modalities before delivery to the trade fair stand.

B 8.8 Storage of goods
Goods may only be stored during the event’s set-up period and the disassembly period on the basis of a written order. To place an order, the Customer must communicate in a timely manner with the trade fair freight forwarder.

B 9.1 Exclusion of guarantee
If the order is received less than 14 days before the official start of set-up and if NürnbergMesse accepts the order, it will make no guarantee for the proper and timely provision of service. If in such cases NürnbergMesse does not provide the services, does not provide the services on time, or the services are performed defectively, the Customer will only be entitled to rescind the contract for media technology or reduce the agreed remuneration if the legal preconditions are met. Further claims for damages or reimbursement of expenses are excluded unless the short notice of the order was not one of the causes of the non-performance or defective performance. Liability for intentional or grossly negligent breaches of duty on the part of NürnbergMesse or its vicarious agents and liability for culpable loss of life, bodily injury, or damage to health remain unaffected. If the Customer wants to make changes to services that NürnbergMesse has already provided or has begun to provide, NürnbergMesse will be entitled, if it undertakes to make the changes, to charge the additional cost incurred for each change.

B 9.2 Different cancellation provisions
Cancellation provisions differing from No. A 9.2 of the General Part apply in these cases. The amount the cancellation charge is indicated in the table “Fees and Surcharges.”

Disassembly and removal after the end of the event are included in the price. Equipment used for the installation of traverses does not include the traverses or the required suspension points.

B 10.1 Delivery / delivery difficulties and transfer of risk
n the case of events for which NürnbergMesse handles transport without charging freight forwarding costs, delivery will be made by consolidated transport on the date specified by NürnbergMesse. NürnbergMesse promises delivery before the start of the event. The Customer must assume the costs of deliveries at other dates.

Delivery deadlines are binding only with a written agreement. If no specific date has been agreed, the delivery will be made before the start of the event.

If the delivery is not completed within the period of time specified in writing and a reasonable extension is not provided by NürnbergMesse, the Customer will be entitled to rescind the contract. Any claims for damages will be limited to intentional or grossly negligent actions by NürnbergMesse. If the delivery will be handled by NürnbergMesse, NürnbergMesse will not be responsible for not meeting the agreed time limits and dates in cases of disruptions caused by force majeure that make it significantly more difficult or impossible to make the delivery. The transport will be subject to the currently valid freight forwarding rates for trade fairs and exhibitions in Nuremberg. (Fairground handling tariff for trade fairs and exhibitions in Nuremberg (PDF))

If the delivery is handled by a third party, the transfer of risk will occur immediately upon the transfer of the rented objects to the third party. In exceptional cases, NürnbergMesse may deliver items of the same or higher quality at the price of the originally ordered goods.

B 10.2 Inspection obligations and complaints
The Customer will be obligated to immediately inspect the rented objects to verify that they are in good order and that the delivery is complete.

By accepting the goods, the Customer confirms the non-defective performance of the service. Any complaints on the part of the Customer regarding non-contractual services must be submitted to NürnbergMesse within 24 hours: Complaints submitted later will be considered groundless.

The Customer is aware that the rented objects have been used multiple times in the past and are not always as good as new. Customary signs of wear are not grounds for a complaint.

Properly submitted and reasonable complaints will be accommodated by means of price reduction, rectification, exchange, or taking the goods back in exchange for a refund of the rental price. Further claims from the Customer are excluded to the legally permissible extent.

All dimensions quoted by NürnbergMesse are approximate dimensions. NürnbergMesse reserves the right to make alterations in form, dimension, and colour to the extent that they are reasonably acceptable to the Customer.

Minor and particularly customary deviations (DIN Standard) in quality, colour, design, length, width, equipment, weight, or processing do not entitle the Customer to lodge a complaint.

The Customer must give NürnbergMesse an opportunity to correct the complaint or have it examined by an expert.

B 10.3 Cancellation provisions for refrigeration cases from the company Valentin
Cancellation provisions differing from No. A 9.2 of the General Part are applicable. The corresponding time limits and the cancellation charges are indicated in the table “Fees and Surcharges.”

B 10.4 Special provisions for the refrigeration cases of the company Valentin
B 10.4 When setting up refrigeration and freezer cases, care must be taken to ensure that they receive a sufficient supply of air. Fixed installation, covering the equipment, and blocking the ventilation slots must be avoided. Regular emptying of the condensation water containers once a day must be assured. The lessor assumes no liability for condensation water damage. After the close of the event, the refrigerated goods must be removed from the equipment promptly. Upon pick-up, any beverages and goods remaining will be left at the stand at the lessee’s risk. Any liability of the lessor for the loss of any beverages and goods is excluded.

B 11.1 Delivery time
In the case of events for which NürnbergMesse handles transport without charging freight forwarding costs, delivery will be made by consolidated transport on the date specified by NürnbergMesse. Delivery deadlines will be binding only with a prior written agreement. If no specific date has been agreed, the delivery will be made before the start of the event. The Customer must assume the costs of deliveries at other dates.

B 11.2 Delivery difficulties and transfer of risk
If the delivery is not completed within a period of time specified in writing and a reasonable extension is not provided by NürnbergMesse, the Customer will be entitled to rescind the contract. Any claims for damages will be limited to intentional or grossly negligent actions by NürnbergMesse. If the delivery will be handled by NürnbergMesse, NürnbergMesse will not be held responsible for not meeting the agreed time limits and dates in cases of disruptions caused by force majeure that make it significantly more difficult or impossible to make the delivery.

If the delivery is handled by a third party, the transfer of risk will occur immediately upon the transfer of the rented objects to the third party.

In exceptional cases, NürnbergMesse may deliver items of the same or higher quality at the price of the originally ordered goods.

B 11.3 Rental prices
NürnbergMesse reserves the right to deliver only against prepayment. In cases of payment default, NürnbergMesse reserves the right to refuse delivery or to prematurely retrieve rented objects that have been delivered.

B 12.1 Provision of service
Contrary to what is stated in No. A 2 of the General Part, this service will be provided by the ServicePartners Business & Service Brigitte Schmedding GmbH and Lorenz Personal GmbH & Co. KG as well as POWER PERSONEN-OBJEKT-WERKSCHUTZ GMBH in their own names and for their own accounts. Explicit reference is made to the valid conditions specified by Business & Service Brigitte Schmedding GmbH and Lorenz Personal GmbH & Co. KG, as well as POWER PERSONEN-OBJEKT-WERKSCHUTZ GMBH. (Terms and Conditions of Business & Service Brigitte Schmedding GmbH (PDF) / Terms of Lorenz Personal GmbH und Co. KG (PDF) / Terms and Conditions of POWER PERSONEN-OBJEKT-WERKSCHUTZ GMBH).

B 13.1 Cleaning and acceptance of service
Exhibits, particularly fragile objects and unique items, are generally excluded from cleaning by NürnbergMesse. The agreed cleaning of exhibits at the Customer’s request will only be performed at the instruction and in the presence of a Customer employee. Any liability on the part of NürnbergMesse for damage to such objects that occurs during cleaning work is excluded.

The cleaned trade fair stand must be accepted by the Customer no later than one hour before the start of the trade fair and immediately after final cleaning so that NürnbergMesse will be able to rectify any cleaning deficiencies indicated in a reasonable complaint.

If the trade fair stand is guarded by the security service, the Customer must inform the security personnel before the cleaning work is performed by NürnbergMesse.

B 13.2 Special provisions for complaints
No liability is assumed for defects and damage resulting from the Customer’s failure to convey important information to NürnbergMesse about the type and nature of the surfaces and objects to be cleaned.

A complaint will be deemed unjustified if the cleaning service was performed but the result is imperfect. NürnbergMesse cannot guarantee that all stubborn stains, dirt, and yellowing, etc., can be completely eliminated or removed.

The defect must be conveyed by telephone immediately and in writing no later than the next day to the performing ServicePartner. Complaints will only be resolved by rectification.

B 13.3 Obligations of the Customer
The Customer must arrange the surfaces to be cleaned in such a way that the cleaning personnel can work without hindrance. It must particularly ensure that the areas and surfaces to be cleaned are sufficiently accessible. The Customer will not be entitled to lodge a complaint or reduce payment if NürnbergMesse cannot perform the cleaning work or cannot perform it completely due to a breach of the aforementioned obligation.

If the cleaning of shelves or furniture has been agreed as part of the service to be performed, only cleared and freely accessible surfaces up to a height of 1.60 m (horizontal surfaces) or 2.00 m (vertical surfaces) will be cleaned.

If the parties have agreed to the cleaning of window surfaces, the Customer will be obligated to leave the windows open and accessible and unobstructed by flowers or other objects. If NürnbergMesse is required to organize or clear windowsills, furniture, or shelves, NürnbergMesse will be entitled to charge for this work separately.

The Customer must provide an electricity connection within the stand. If the stand as a whole (no compartments) can be locked, the key must be provided to the performing ServicePartner.

B 13.4 Price basis
The calculation basis for cleaning work is the entire floor area of the stand from wall to wall. If the stand has two stories, the floor area of the second level will be included. The coverage of the floor area will not justify a price reduction as this is already calculated into the pricing.

Different measurements of the floor area are not permitted except in the case of closable rooms in the stand (for example, meeting rooms). The Customer must inform the performing ServicePartner by appropriate means of any surfaces that must not be cleaned, such as a brief tour of the stand. However, if the surface is freely accessible (for example, under tables or behind counters), this will not be sufficient grounds to reduce the floor area.

Unless indicated otherwise, the stated prices do not include costs for any lifting platforms, scaffolding, or other special devices or equipment needed to perform the cleaning work; these will be provided by the Customer or charged separately by NürnbergMesse if necessary.

B 13.5 Exclusion of guarantee for cleaning work
NürnbergMesse assumes no guarantee for the cleaning of floor coverings, fixed and loosely laid carpets, upholstered furniture, and comparable objects or materials.

The Customer is aware of the fact that risks are associated with the cleaning of carpets and comparable objects or materials (for example, discolouration, warping, separation from the floor surface, etc.).

NürnbergMesse makes no guarantee for the cleaning of Plexiglas, normal glass surfaces, and solar and photovoltaic systems. The Customer is aware of the fact that light scratching cannot be prevented when cleaning Plexiglas due to the soft consistency of the material, regardless of the cleaning method used. Therefore, light scratching of the Plexiglass surface does not constitute a defect. The Customer is aware of the fact that light, fine scratches can occur and cannot be prevented when cleaning normal glass surfaces (also window cleaning) for which a glass plane must be used (fading of glass panes) due to the consistency of the material and due to existing stains, regardless of the cleaning method used. Therefore, light scratching of the glass surface does not constitute a defect. The Customer explicitly authorises NürnbergMesse to clean using a glass plane if this is necessary in the latter’s judgment. Any and all damage caused by the use of a glass plane is excluded from liability. With regard to the cleaning of solar and photovoltaic systems, NürnbergMesse assumes no guarantee for the technical functioning of the system after cleaning. To this extent, the Customer must ensure or determine the extent to which it is permitted or possible to clean these systems according to the manufacturer’s instructions. The Customer is aware of the fact that surface scratching cannot be prevented when cleaning single-pane safety glass due to the consistency of the material, regardless of the cleaning method used.

Therefore, light scratching of the surface does not constitute a defect. NürnbergMesse assumes no guarantee that the performance and/or efficiency of these systems will be preserved or enhanced as a result of cleaning.

The aforementioned liability and guarantee exclusions are expressly not applicable in cases of intent and/or gross negligence on the part of NürnbergMesse and its ServicePartners or their employees. The Customer bears the burden of proof in these cases.

B 13.6 Disposal of waste
All Customers are responsible for the disposal of waste generated in its trade fair stand.

Any disposal of waste in the waste containers or other facilities at the Nuremberg Exhibition Centre is expressly prohibited. Only personnel authorised by NürnbergMesse are permitted to fill the waste containers in the loading yards!

Waste sacks will be distributed to the stands during the event to dispose of the waste customarily generated at the stand. The filled waste sacks must be left at the stand boundary by no later than 8:00 p.m. every evening. Information on costs for the disposal service will be provided in the terms and conditions of participation for each event. Disposal of production waste or disposal of stand elements or complete trade fair stands (during disassembly) must be ordered.

Any waste produced by the Customer, its customers, and other representatives that is still present on the NürnbergMesse premises after the specified set-up and disassembly periods without disposal having been ordered will be disposed of as mixed waste and charged as disposal of stand elements or disposal of complete trade fair stands. The amount of the contractual penalty is indicated in the table “Fees and Surcharges.”

Any waste present in the Customer’s stand after the specified set-up period will also be deemed to be the Customer’s waste. The same applies for adhesive tape or remnants of adhesive tape that have not been removed from the Hall floors by the end of the specified disassembly period.

B 14.1 Data for the advertising order / responsibility for content
The deadlines for the transmittal of data are stated in the order confirmation.

Shop Environment A: Deadlines for the transmittal of data are stated in the order confirmation.

Shop Environment B: Deadlines for uploading data, documents, and print data are posted in the Shop, and the Customer can make the uploads directly in the Shop.

The Customer is responsible for the timely delivery of data. If the data are not delivered on time, NürnbergMesse may refuse the advertising order. NürnbergMesse will only be liable for an on-time, quality-assured performance if the Customer has properly fulfilled its contractual obligations, particularly the obligation to submit data in a timely manner. The Customer alone is responsible for the content of the advertising and any loss or damage resulting from it. The Customer bears responsibility for the content and the legal permissibility of the images and texts submitted for the advertisements. The Customer guarantees that advertising measures contracted by it and produced on the basis of the specified data and documents will not infringe third-party intellectual property rights. The Customer will be obligated to immediately inform NürnbergMesse if it identifies an infringement of third-party rights or has indications to this effect. NürnbergMesse will not be obligated to determine if the data or documents provided by the Customer for the provision of the service infringe or could infringe on third-party intellectual property rights. NürnbergMesse makes no guarantee for the absence of third-party claims unless the data or documents in question were made available by NürnbergMesse.

B 14.2 Refusal authority / claim to indemnification
NürnbergMesse reserves the right to refuse advertising orders even after contract formation for uniform, objectively justifiable reasons based on the content, origin, or technical form, or discontinue the advertising measure if its content, at the dutiful discretion of NürnbergMesse,

• violates laws or government regulations,
  or
• is offensive to standards of public decency or has been the subject of a complaint procedure conducted by the German Advertising Council, or if NürnbergMesse cannot reasonably be expected to publish the content.

In this context, NürnbergMesse evaluates both the overall content and the visual appearance of the advertising measures based on qualitative and aesthetic considerations. The refusal of an advertising order will be conveyed to the Customer immediately.

The refusal of an advertising order for the reasons stated above will have no effect on NürnbergMesse’s claim for remuneration for services already rendered. NürnbergMesse reserves the right to assert claims for damages. If the Customer breaches its obligations according to No. B 14.1 in the current Special Conditions, it will immediately indemnify NürnbergMesse from any and all third-party claims for damages, to compensate NürnbergMesse for all losses arising from the infringement of intellectual property rights, and to make advance payments on its account if requested by NürnbergMesse.

The indemnification obligation also includes the Customer’s obligation to indemnify NürnbergMesse from all necessary legal defence costs. The Customer will assist NürnbergMesse in its legal defence against third parties with information and documents to the best of its ability.

B 14.3 Notification of defects
The Customer is obligated to immediately inspect the services provided by NürnbergMesse and immediately notify it of any defects. If despite careful inspection a defect only becomes apparent at a later time, NürnbergMesse must be notified as soon as the Customer becomes aware of it. In any case, notifications pertaining to identifiable defects must have been received by NürnbergMesse no later than the last day of the event. Notifications pertaining to defects must be made in writing. If the notification is conveyed after the last day of the event, any warranty claims will be forfeited in their entirety. The same applies if the defect resulted from modifications made by the Customer, or if the Customer in any way obstructs NürnbergMesse as it undertakes to ascertain the defects.

B 14.4 Guarantee for advertising order
NürnbergMesse guarantees that the reproduction of an advertisement or ad banner will meet the customary technical standards during the agreed period of time. The guarantee does not apply to insignificant errors.

If the advertisement or logo is defective, the Customer will be entitled to a reduced payment, but only to the extent to which the primary objective of the advertisement or logo was impaired. Further guarantee claims are excluded.

If the advertisement fails to appear for more than 10 percent of the booked time period in the context of a fixed-time booking, the Customer’s payment obligation will cease to apply for the time of the outage. Further guarantee claims are excluded.

If the advertisement or banner is defective, the Customer will be entitled to a reduced payment or a flawless replacement advertisement, but only to the extent to which the primary objective of the advertisement or banner was impaired. If the replacement advertisement fails or is unacceptable to the Customer, the Customer will be entitled to a reduced payment, or in the case of significant defects, to cancel the order if the legal conditions are met.

The limitation period for all guarantee claims is one year. It begins with acceptance of the order, or if acceptance is excluded due to the nature of the service, after the end of the event.

B 14.5 On-site advertising options
On-site advertising measures conducted on the event premises outside of the rented stand areas (hereinafter: on-site marketing) require permission as well as a fee. This is only permitted for registered Customers of the event in question, provided that the Customer had previously received a written order confirmation for the intended advertising measures from NürnbergMesse.

Unpermitted or impermissible advertising measures outside of the Customer’s rented stand areas will be removed and seized by NürnbergMesse or its vicarious agents at the Customer’s expense.

All advertising spaces are assigned in the temporal order that the written orders are received. The minimum quantity (if any) must be met in the order.

The Customer has no claim to a specific advertising space. If the ordered advertising space is already occupied, the Customer will be allotted the next free advertising space at the discretion of NürnbergMesse.

If the Customer requests the return delivery of the provided advertisements no later than 14 days before the start of the event, the return delivery will be made from the place of use at the cost and risk of the Customer.

In the case of contiguous events, the Customer will be obligated to remove the provided advertisements at its own cost by no later than 6:00 a.m. of the day following the end of the event. NürnbergMesse will inform the Customer of any conflicting events in a timely manner.

B 15.1 Scope of service custom stand construction
The price includes delivery, assembly, and disassembly. Unless otherwise indicated, all listed items will only be made available on a rental basis.

B 15.2 Scope of service complete stand packages
The price includes delivery, assembly, and disassembly. Service reductions desired by the Customer cannot be included in the square-meter price for rental and exhibition stands. Unless otherwise indicated, all listed items will only be made available on a rental basis.

B 15.3 Surcharges complete stand packages
Surcharges will be charged on orders received 21 days or less before the start of the event and for incomplete documents. The amount of the applicable surcharge is indicated in the table “Fees and Surcharges.”

B 15.4 Liability for damage / loss
The Customer will be liable for damage due to improper treatment of walls and panels caused by screws, nails, or the use of aggressive adhesive agents, for example. The rented objects are not insured. Missing and damaged rental goods will be charged at replacement prices. The Customer’s liability begins with delivery and ends with retrieval by NürnbergMesse (even if the Customer has already departed the stand), but no later than 24 hours after the close of the event. The rented objects are not insured. It is recommended that the Customer obtains exhibition insurance.

B 15.5 Rescission / cancellation
The Customer may only withdraw from a contract concluded for individual stand construction within a certain period of time. If the Customer withdraws from the contract or cancels the concluded contract, a cancellation fee depending on the order value must be paid. The amount of the fees and the deadline can be found in the overview “Fees and surcharges.”

B 16.1 Precondition
A water connection and waste water connection may only be provided if a connection is available in the rented stand area, as a general rule. The connections are shown in the Hall layout extract (provided with the stand area order confirmation). Even if the Customer receives the invoice or order confirmation from NürnbergMesse, it may also receive a separate invoice or order confirmation directly from the ServicePartner for special services that are not listed as catalogue services in the (online) order form.

B 16.2 Stand diagram, connection points for equipment, requirements for stand construction
The stand diagram in which the desired connection points are indicated must be transmitted by the Customer along with the order, or submitted before the start of the event. Surcharges will be charged for orders received after the deadline and for incomplete documentation. The Customer will receive a Hall layout extract showing the position of the water connections and waste water connections. The connection points for equipment may be located directly beside the water connection and waste water connection. The ServicePartners will also endeavour to install other connection points requested by the Customer. There is no guarantee of installation at the desired location due to potential limits created by the stand’s construction. If the Customer would like a different connection point – for example, at a distance from the water connection and waste water connection – it must plan and execute the stand construction in such a way that the water lines and waste water lines can be covered, protected, and safely laid. The amount of the fees and the deadline can be found in the overview “Fees and surcharges”.

B 16.3 Customer prohibited from providing the service itself, contractual penalty
For safety reasons, the shaft connection and connection of terminal equipment (for example wash basin, washing machines, etc.) may only be performed by the NürnbergMesse ServicePartner. It is prohibited for the Customer to open connections, open and withdraw water from the supply shafts, tap existing lines, connect third-party adjacent stands, and connect terminal equipment. A contractual penalty will be charged if the Customer culpably violates this rule. The amount of the contractual penalty is indicated in the table “Fees and Surcharges.” The right to claim further damages remains unaffected.

B 16.4 Safety regulations to be observed by the Customer
Shut-off valves (ball valves) must be closed before leaving the stand. The cost of damage resulting from unclosed valves will be borne by the Customer. In any case, water hoses of any and all kinds are not permitted in the installation. If the exhibitor uses its own materials, it must consult with the performing ServicePartner.

B 16.5 Transfer of rented equipment to the Customer, connection of terminal equipment
The rented equipment may only be transferred and connected during the official set-up phase; the same applies to the connection of the Customer’s own terminal equipment, which may likewise only be performed by NürnbergMesse ServicePartners. For that reason, the Customer must contact the responsible ServicePartner and request the services by no later than 12:00 p.m. of the last set-up day. If the service request is not submitted in time, the timely performance of the services and timely transfer cannot be guaranteed.

B 16.6 Return of rented equipment and facilities
Water inflow and outflow supplies, shut-off valves, spigots, wash basins, dishwashing machines, and other facilities will only be made available to the Customer on a rental basis. The Customer is responsible for returning the rented equipment and facilities. Rented equipment and facilities may only be deinstalled by the responsible NürnbergMesse ServicePartner. Deinstallation and retrieval will be done at the close of the last day of the event or by the close of the last disassembly day. Rented equipment and facilities may not be left behind by the Customer without returning them to the responsible ServicePartner. If the Customer wishes to depart the stand early, it must contact the responsible ServicePartner to arrange a return date no later than seven days before the start of the event. Wash basins must be cleaned before returning them. If the wash basins are not clean when they are returned, the ServicePartner may charge a flat-rate cleaning fee. The amount of the flat-rate cleaning fee is indicated in the table “Fees and Surcharges.”

B 16.7 Exclusion of guarantee
If the order is received less than 21 days before the start of the event and if NürnbergMesse accepts the order, it will make no guarantee for the proper and timely provision of the service.

B 17.1 Provision of service
Contrary to what is stated in No. A 2 of the General Part, this service will be provided by the ServicePartner deas Deutsche Assekuranzmakler GmbH under its own name and for its own account. Explicit reference is made to the valid conditions specified by deas Deutsche Assekuranzmakler GmbH. (Conditions of deas Deutsche Assekuranzmakler GmbH (PDF))

B 18.1 Contract formation
The Customer’s order – submitted using the preprinted form Stand Catering and the preprinted form Conferences / Meetings – constitutes a legally binding offer. The company Lehrieder Catering-Party-Service GmbH & Co. KG may accept this offer up to 14 days from the offer date.

Shop Environment B: Catering services are to be ordered directly in the Shop. This will constitute a binding order.

A late confirmation or a confirmation that differs from the offer by the company Lehrieder Catering-Party-Service GmbH & Co. KG will be deemed to be a new offer and must be accepted in writing by the Customer. The Customer must inform the company Lehrieder Catering-Party-Service GmbH & Co. KG in writing of any changes to the scope of goods and services to be provided no later than four days before the agreed date. Reduced quantities will have no effect on the agreed price.

In the event of increased quantities, particularly a change in the number of persons and/or meals and/or beverages served, the company Lehrieder Catering-Party-Service GmbH & Co. KG will be entitled to a contract adjustment in which the remuneration is adjusted in accordance with the increase.

If the company Lehrieder Catering-Party-Service GmbH & Co. KG does not respond to a request from the Customer, that will not constitute acceptance even if the Customer had or still has a business relationship with the company Lehrieder Catering-Party-Service GmbH & Co. KG.

B 18.2 Remuneration, return, payment methods, set-off and retention rights
The Customer will assume the necessary electricity connection and water connection costs and consumption costs. It will also assume the costs incurred by the company Lehrieder Catering-Party-Service GmbH & Co. KG for procuring and organizing the connections. The company Lehrieder Catering-Party-Service GmbH & Co. KG will issue a separate invoice to the Customer for these services.

Delivered meals will not be taken back. Delivered beverages will be taken back only in full crates. Incomplete crates, single bottles, or kegs will not be credited if returned. A take-back fee of €5.00 will be charged for each original crate. Unreturned empties will be charged.

Upon acceptance of an offer, the company Lehrieder Catering-Party-Service GmbH & Co. KG will be entitled to reserve an amount equal to 150% of the order total and will send the Customer the payment link for payment in advance. The order will be booked only after issuance of the invoice. Payment must be rendered by credit card/EC Card or wire transfer with no deduction of discounts.

The company Lehrieder Catering-Party-Service GmbH & Co. KG will only be obligated to deliver goods and services after receipt of the full remuneration. A different arrangement may be agreed in writing between the parties.

The Customer will only have a right of set-off for counterclaims recognised by the company Lehrieder Catering-Party-Service GmbH & Co. KG or legally enforceable counterclaims.

B 18.3 Guarantee, defect notification obligations, limitation period
The Customer must immediately examine the delivered goods upon their receipt with respect to type, quantity, and quality.

The Customer must notify the company Lehrieder Catering-Party-Service GmbH & Co. KG of apparent defects in goods and food products (meals and beverages) immediately after pick-up or delivery, or of defects in performance and hidden defects immediately after ascertaining them. Otherwise, the Customer will have no more warranty claims than in the case of defects resulting from improper storage and handling of the goods and food products by the Customer after the transfer of risk.

If the Customer is a businessman, the company Lehrieder Catering-Party-Service GmbH & Co. KG will fulfil its warranty for defects in goods or food products first by supplementary performance, i.e. rectification or substitute delivery, at its choice. Other claims by the Customer are excluded.

If the supplementary performance fails, i.e. two attempts at rectification or substitute delivery fail, the Customer may either demand that the remuneration be reduced or rescind the contract, at its choice. Rescission is excluded only in case of minor defects.

If the Customer is a businessman, the limitation period will be one year from delivery or retrieval of the goods or food products.

The company Lehrieder Catering-Party-Service GmbH & Co. KG reserves the right to substitute individual services and products with different individual services and products of comparable type and quality and in the same quantity, if this is acceptable to the Customer. Customary differences – particularly in form, colour, and/or weight – must be accepted by the Customer. The Customer’s warranty claims are excluded in this case.

B 18.4 Liability, limitation of liability
Claims based on late delivery by the company Lehrieder Catering-Party-Service GmbH & Co. KG will be limited to no more than 5% of the order total unless they are based on intent and gross negligence. This will not apply if the services or products from the company Lehrieder Catering-Party-Service GmbH & Co. KG were unusable by the Customer as a result of the delay.

Goods provided to the Customer by the company Lehrieder Catering-Party-Service GmbH & Co. KG must be returned by the Customer no later than the end of the event. If the provided objects are returned without having been sorted, the company Lehrieder Catering-Party-Service GmbH & Co. KG will be entitled to demand compensation from the Customer for the personnel expenses incurred to perform the sorting.

B 18.5 Reservation of ownership
The company Lehrieder Catering-Party-Service GmbH & Co. KG reserves ownership of the delivered goods until all its current or future claims against the Customer are fulfilled, regardless of the legal grounds.

If the delivered goods are seized by public enforcement bodies or third parties, the Customer will undertake to inform them of their ownership by the company Lehrieder Catering-Party-Service GmbH & Co. KG and immediately notify the company. The Customer must reimburse the company Lehrieder Catering-Party-Service GmbH & Co. KG for any costs incurred as a result of such an action.

B 19.1 Payment terms long-term parking permits
After receipt of the order, the Customer will receive a pro forma invoice by email, which must be paid by bank transfer to the account indicated therein; the invoice number must also be included. The Customer will receive the final invoice and the parking permits by post.

B 19.2 Ordering / payment terms exhibitor parking tickets
Shop Environment A: Exhibitor parking tickets are booked in the Shop for the event. They are personalised in the TicketCenter. Exhibitor parking tickets will be available for personalisation in the TicketCenter within two hours after booking. The Customer will receive the invoice from NürnbergMesse after the event.

Shop Environment B: Exhibitor parking tickets are booked in the Shop. The Customer will then receive the parking tickets as a PDF file.

B 19.3 Validity
When the parking ticket is accepted, a lease agreement for a passenger vehicle parking space – primarily the designated parking spaces or other parking spaces that will be made available if the parking area is overbooked – will come into effect for the time period stated. The designated parking spaces will be made available for passenger vehicles only. The car park will be staffed from two hours to one hour after the end of the event on event days. The car park will close 90 minutes after the end of the event.

Long-term parking permits are only valid for passenger vehicles. The car park terms and conditions provided at the car park station are an integral part of this agreement.

The parking of lorries, trailers, compact vans, swap bodies, caravans, and camper vans in the areas designated as parking spaces and in the loading yards of the Nuremberg Exhibition Centre (except during delivery, limited to 30 minutes at most) and on the “Große Straße” is prohibited during the event. The same applies to motor vehicles that have the appearance of lorries, trailers, compact vans, swap bodies, caravans, and camper vans. These motor vehicles can be parked in the parking spaces designated for this purpose by the organizer during the event.

B 19.4 Unlawful use
The organizer is entitled to have any motor vehicles towed that are parked in the parking spaces or in the loading yards at 2:00 a.m. the night before the first event day at the cost of the vehicle owner or user. The exhibitor undertakes to ensure that any third parties it engages (for example, event service enterprises, freight forwarders) also adhere to these provisions.

B 19.5 Receipt of payment and shipment of long-term parking permits
After receipt of payment, long-term parking permits will be shipped within Germany up to seven days before the start of the event and internationally up to 14 days before the start of the event.. Parking spaces will be selected according to the availability of unused parking spaces in the areas closest to the Exhibition Hall.

If the order is received after this deadline, the parking permit can be retrieved at the offices of Engelhardt & Co Parkraummanagement u. Service GmbH in the Service Partner Centre with payment of a fee.

You can also obtain long-term parking permits during assembly at all the information counters between the Exhibition Halls.

B 19.6 Loss / return of long-term parking permits / exhibitor parking tickets
Unneeded parking permits can only be returned to us at the offices of Engelhardt & Co Parkraummanagement u. Service GmbH up to the last assembly day. After that, they can no longer be returned. A fee will be charged to replace lost parking permits. Exhibitor parking tickets (digital) can no longer be cancelled after booking.

B 19.7 Use of parking spaces
The car park staff will ensure the orderly admission of vehicles. The instructions of this staff must be followed. No liability is accepted for personal injury, property damage, or theft of or from vehicles.

The mounting of company signs, pennants, or advertisements is not permitted anywhere in the parking area.

B 19.8 Cancellation of long-term parking permits
If the Customer cancels an order for long-term parking permits, a cancellation fee based on the order value will be charged. The amount charged is indicated in the table “Fees and Surcharges.”

B 20.1 Ordering, contract formation
Services can be ordered no earlier than upon receipt of the stand area confirmation. A stand diagram must be submitted with the order. Fire protection services may only be ordered from NürnbergMesse. The order must be accepted by NürnbergMesse, and this may also be declared tacitly: for example, by rendering the ordered service. The service will be charged on the basis of the actual work performed.

B 20.2 Ordering deadline / surcharges
NürnbergMesse will charge surcharges for services that that have not been ordered 42 days or less before the start of the event or cannot be provided due to incomplete or unclear order information. The amount of these surcharges is indicated in the table “Fees and Surcharges.”

B 20.3 Cancellation / fees
If the event is cancelled before the start of assembly, NürnbergMesse will be entitled to add a processing fee (for planning, design, and coordination) to the fixed price. The amount of the fee is indicated in the table “Fees and Surcharges.”

B 20.4 Use of materials
Heat differential detector, Optical smoke detector, Pipelines, flexible hoses, shut-off valves, and sprinkler heads, including accessories, will be made available by the ServicePartner on a rental basis and will remain the property of the ServicePartner. The exhibitor must ensure that the materials used are either on hand in the full count and undamaged for disassembly by the ServicePartner or can be taken into possession at the close of the event. Missing parts will be charged to the exhibitors at the replacement price.

B 20.5 Contractual penalty when the service is provided by the Customer itself
All connections and associated work, from the existing sprinkler head network to the stand and in the stand, may only be performed by the ServicePartner. The unauthorised modification of existing sprinkler systems is not permitted and will entitle NürnbergMesse to block the stand. After installation of the sprinkler system, it must be placed into service so that sprinkler protection is assured during assembly. The shut-off valve for the supply line may not be closed.

Service category: All services

Type of fee:
Invoice re-issuance

• Deadline: Upon request
  Net amount of fee: EUR 50

Service category: Ceiling suspensions / rigging

Type of fee:

1) Express surcharges

• Deadline: 45 days or less before event
  Net amount of fee: 25 % of order value
• Deadline: 21 days or less before event
  Net amount of fee: 50 % of order value
• Deadline: 2 days or less before event
  Net amount of fee: 100 % of order value

2) Cancellation fees

• Deadline: 42 to 22 days 
  Net amount of fee: 60 % of agreed remuneration

Service category: Work platforms

Type of fee:
Express surcharges

• Deadline: 21 days or less before event
  Net amount of fee: 
  - Services at fixed price – 25 %
  - Force-account work – 50 % of order value

Service category: Security service

Type of fee: 
Express surcharges 

• Deadline: 21 days or less before event
  Net amount of fee: 25 % of order value
• Deadline: 2 days or less before event 
  Net amount of fee: 100 % of order value 

Service category: Fire protection

Type of fee
1) Express surcharges

• Deadline: 42 days or less before event
  Net amount of fee: 100 % on fixed prices und force-account hours

2) Cancellation fees 

• Deadline: 21 days or less before event 
  Net amount of fee: 80 % of agreed remuneration
• Deadline: 7 days or less before event
  Net amount of fee: 100 % of agreed remuneration

Service category: Catering

Type of fee:
Express surcharges

• Deadline: 14 days or less before event
  Net amount of fee: 25 % of order value

Service category: Long-term parking permits

Type of fee:
Cancellation fees

• Deadline: 14 days or less before event 
  Net amount of fee: 25 % of order value
• Deadline: ab 13 days or less before event 
  Net amount of fee: 75 % of order value

Service category: Compressed air 

Type of fee: 
Express surcharges 

• Deadline: 21 days or less before event 
  Net amount of fee:
  - Services at fixed price – 25 %
  - Force-account work – 50 % of order value

Service category: Electricity supply 

Type of fee:
Express surcharges 

• Deadline: 21 days or less before event 
  Net amount of fee: 
  - 25 % on fixed prices 
  - Force-account work – 50 % of order value 

Service category: Internet and telecommunications

Type of fee:
1) Compensation for loss or damage 

• Deadline: Agreed equipment return date 
  Net amount of fee: 
  - Category A¹ – EUR 300 
  - Category B² – EUR 1,000 
  - Category C³ – EUR 1,500 

2) Express surcharges 

• Deadline: 14 days or less before event
• Net amount of fee: 25 % of order value (WLAN orders are exempted)

¹Category A = Desk and DCT telephones, multi-function devices, keyboard, mouse, network parts
²Category B = e.g. router, conference telephone, TFT display 
³Category C = e.g. notebook, PC, tablet

Service category: Kitchen equipment / refrigeration cases

Type of fee:
1) Mobility cost surcharge

• Deadline: For deliveries inside of Germany
  Net amount of fee: 4 % of goods value

2) Cancellation fees 

• Deadline: From 30 days to 15 days before event
  Net amount of fee: 50 % of order value
• Deadline: 14 days or less before event
  Net amount of fee: 100 % of order value 

Service category: Landscape-architectural stand design

Type of fee:
Express surcharges 

• Deadline: 21 days or less before event 
  Net amount of fee: 25 % on fixed prices
• Deadline: 14 days or less before event
  Net amount of fee: 50 % on fixed prices
• Deadline: 2 days or less before event 
  Net amount of fee: 100 % on fixed prices

Service category: Lead tracking 

Type of fee:
1) Compensation for loss or damage plus administrative fee

• Deadline: Agreed equipment return date
  Net amount of fee:
  - Lead Success ServicePlus Wifi – EUR 385
  - administrative fee – EUR 50 

2) Cancellation fees 

• Deadline: nach erfolgter Rechnungsstellung 
  Net amount of fee: EUR 50 flat
• Deadline: One day or less before event
  Net amount of fee: 100 % of order value 

Service category: Logistics

Type of fee: 
Express surcharges

• Deadline: 7 days or less before event 
  Net amount of fee: 50 % of order value (personnel and equipment)

Service category: Media technology

1) Express surcharges

• Deadline: 14 days or less before event
  Net amount of fee: 25 % of order value
• Deadline: 2 days or less before event
  Net amount of fee: 50 % of order value

2) Cancellation fees

• Deadline: 42 to 22 days before event 
  Net amount of fee: 60 % of agreed remuneration

Service category: Media technology: Video content solutions

Type of fee: 
Express surcharges

• Deadline: 28 days or less before event
  Net amount of fee: 25 % of order value
• Deadline: 7 days or less before event
  Net amount of fee: 50 % of order value

Service category: Rented furniture

Type of fee: 
Express surcharges

• Deadline: 21 days or less before event 
  Net amount of fee: 25 % of order value, min. EUR 10 per order

Service category: Furniture sets

Type of fee
Express surcharges

• Deadline: 21 days or less before event 
  Net amount of fee: 25 % of order value, min. EUR 10 per order

Service category: Personnel

Type of fee
Express surcharges

• Deadline: 14 days or less before event
  Net amount of fee: 25 % of order value

Service category: Cleaning / waste disposal

Type of fee
1) Express surcharges

• Deadline: 21 days or less before event 
  Net amount of fee: 25 % of order value
• Deadline: 2 days or less before event 
  Net amount of fee: 100 % of order value

2) Contractual penalty

• Deadline: From start of assembly in the event of breach of No. B 13.6 of Special Service Conditions
  Net amount of fee: 25 % of fixed price
• Deadline: ab From  disassembly in the event of breach of No. B 13.6 of Special Service Conditions
  Net amount of fee: 100 %of fixed price

Service category: Stand construction / complete stand packages

Type of fee
1) Late fee for late order and missing documents

• Deadline: 21 days or less before event
  Net amount of fee:
  - Services at fixed price⁴ – 25 %
  - Force-account work⁵  –  50 % of order value

2) Express surcharges

• Deadline: 21 days or less before event 
  Net amount of fee: 25 % of order value

⁴e.g. furniture
⁵e.g. alterations

Service category: Water / waste water connection

1) Contractual penalty

• Deadline: Upon violation of No. B 16.3 of Special Service Conditions
  Net amount of fee: EUR 750  per violation

2) Flat-rate cleaning fee

• Deadline: Upon violation of No. B 16.6 of Special Service Conditions
  Net amount of fee: EUR 250  flat

3) Late fee for missing diagram

• Deadline: Upon violation of No. B 16.2 of Special Service Conditions
  Net amount of fee: EUR 119  flat

4) Express surcharges

• Deadline: 21 days or less before event
  Net amount of fee:
  - Services at fixed price – 25 %
  - Force-account work – 50 % of order value

Service category: Ceiling suspensions / rigging
1) Hall apportionment: Halls 1, 2, 3, 3A, 3C, 4, 4A

• Partner: Neumann & Müller GmbH & Co. KG
  Contact data:
  T +49 9 11 9 68 46 0
  E-mail: nuernberg.messe@neumannmueller.com

2) Hall apportionment: Halls 5, 6, 7, 8, 9, 10, 11, 12, Frankenhalle

• Partner: SPIE SAG GmbH
  Contact data:
  T +49 9 11 81 88 18 0
  E-mail: sag-messe@spie.com

Service category: Work platforms

Hall apportionment: All Halls

• Partner: SPIE SAG GmbH
  Contact data:
  T +49 9 11 81 88 18 0
  E-mail: sag-messe@spie.com

Service category: Security service

Hall apportionment: All Halls

• Partner: ESS - Erlanger Sicherheits-Service GmbH
  Contact data:
  T +49 9 11 86 06 68 00
  E-mail: threinhardt@renke-brandschutztechnik.de

Service category: Fire protection

Hall apportionment: All Halls

• Partner: Renke Brandschutztechnik GmbH
  Contact data:
  T +49 9 11 99 41 591
  E-mail: messe@bss-sichelstiel.de

Service category: Catering

Hall apportionment: All Halls

• Partner: Lehrieder Catering-Party-Service GmbH & Co.  KG
  Contact data:
  T +49 0 911 8606-6114
  E-mail: standcatering@lehrieder.de

Service category: Compressed air

Hall apportionment: All Halls

• Partner: SPIE SAG GmbH
  Contact data:
  T +49 9 11 81 88 18-0
  E-mail: sag-messe@spie.com

Service category: Electricity supply

1) Hall apportionment: Halls 1, 2, 3, 4

• Partner: sld mediatec GmbH
  Contact data:
  T +49 9 11 47 79 19 50
  E-mail: nm-elektro@sld-mediatec.de

2) Hall apportionment: Halls 3A, 3C, 4A, 5-12

• Partner: SPIE SAG GmbH
  Contact data:
  T +49 9 11 81 88 18-0
  E-mail: sag-messe@spie.com

Service category: ITC

Hall apportionment: All Halls

• Partner: Bisping & Bisping GmbH & Co. KG
  Contact data:
  T +49 9 11 86 06-40 00
  E-mail: servicedesk@nm.bisping.de

Service category: Landscape architectural stand design

Hall apportionment: Outdoor area

• Partner: Ronald Grabinger e.K.
  Contact data:
  T +49 9 11 86 06-52 24
  E-mail: info@grabinger-gartenservice.de

Service category: Lead Tracking

Hall apportionment: All Halls

• Partner: Convey Information Systems GmbH
  Contact data:
  T +49 89 9 54 58 67 59
  E-mail: leadsuccess@convey.de

Service category: Logistics

1) Hall apportionment: 1, 2, 3C, 8, 9, 10, 11, 12, NCC Mitte, NCC West

• Partner: Kühne + Nagel (AG & Co.) KG
  Contact data:
  T +49 9 11 9 81 85 6-0
  E-mail: customer.event@kuehne-nagel.com

2) Hall apportionment: 3, 3A, 4, 4A, 5, 6, 7, 7A, NCC Ost

• Partner: Schenker Deutschland AG
  Contact data:
  T +49 9 11 81 74 8-0
  E-mail: fairs.nuernberg@dbschenker.com

Service category: Marketing

Hall apportionment: All Halls

• Partner: NürnbergMesse GmbH Service Sales
  Contact data:
  T +49 9 11 86 06-80 30
  E-mail: exhibitor.marketing@nuernbergmesse.de

Service category: Media technology

1) Hall apportionment: All Halls

• Partner: sld mediatec GmbH
  Contact data:
  T +49 9 11 47 79 19-55
  E-mail: nm@sld-mediatec.de

2) Hall apportionment: All Halls

• Partner: Neumann & Müller GmbH & Co. KG
  Contact data:
  T +49 9 11 9 68 46-0
  E-mail: nuernberg.messe@neumannmueller.com

Service category: Rental furniture

Hall apportionment: All Halls

• Partner: Hummel Möbelverleih GmbH
  Contact data:
  T +49 89 90 10 87 90
  E-mail: info@hummel-mietmoebel.de

Service category: Furniture sets 

Hall apportionment: All Halls

• Partner: NürnbergMesse GmbH Exhibitor Services
  Contact data:
  T +49 9 11 86 06-88 50
  E-mail: exhibitor.services@nuernbergmesse.de

Service category: Personnel

1) Hall apportionment: All Halls

• Partner: Business & Service Brigitte Schmedding GmbH
  Contact data:
  T +49 9 11 86 07 6-0
  E-mail: info@business-und-service.de
• Partner: Lorenz Personal GmbH & Co. KG
  T +49 9 11 21 46 66 71
  E-mail: personal@lorenz-personal.de
• Partner: POWER PERSONEN-OBJEKT-WERKSCHUTZ GMBH
  Contact data:
  T +49 9 11 98 11 88 10 
  E-mail: nuernberg@power-gruppe.de

Service category: Parking area

Hall apportionment: Car park and parking spaces (Große Straße, VIP, Süd, Car Park SPC, Car Park Ost, VIP Ost 2, PP West Mitte, PP Süd-Ost 1 and 2)

• Partner: Engelhardt & Co Parkraummanagement u. Service GmbH
  Contact data:
  T +49 911 981 188-50 
  E-mail: info@engelhardt-parkservice.de

Service category: Cleaning / waste disposal

1) Hall apportionment: Halls 1, 2, 3, 3C, 8, 9, 10, NCC Mitte

• Partner: dias Dickmann Industrie- und Anlagenservice GmbH
  Contact data:
  T +49 9 11 98 08 08 1
  E-mail: nuernberg.messe@dias-service.de

2) Hall apportionment: Halls 3A, 4, 4A, 5, 6, 7, 7A, NCC Ost

• Partner: Kiefer GmbH
  Contact data:
  T +49 9 11 98 17 2-0
  E-mail: standreinigung@kiefer-cleaning.de

3) Hall apportionment: Halls 11, 12 NCC West, Frankenhalle

• Partner: Vebego Facility Services B.V. & Co.KG
  Contact data:
  T +49 9 11 86 06 65 20
  E-mail: nuernbergmesse@vebego.de

Service category: Stand construction / complete stand packages

Hall apportionment: All Halls

• Partner: Holtmann GmbH+Co.KG
  Contact data:
  T +49 9 11 86 06-60 50
  E-mail: nuernbergmesse@holtmann.de
• Partner: Messebau Wörnlein GmbH 
  Contact data: 
  T +49 9 11 81 74 49-0 
  E-mail: info@woernlein.de

Service category: Insurance

Hall apportionment: All Halls

• Partner: deas Deutsche Assekuranzmakler GmbH
  Contact data:
  T +49 9 11 58 85-190
  E-mail: info@deas.de

Service category: Water / waste water connection

1) Hall apportionment: Halls 3, 3A, 4, 4A, 5-7, 7A, NCC Ost

• Partner: A. & J. HILPERT Messe-Service GmbH
  Contact data:
  T +49 9 11 37 66 38-0
  E-mail: service@hilpert-messe.de

2) Hall apportionment: Halls 1-2, 3C, 8-12, NCC Mitte, NCC West

• Partner: ABL BROCHIER Klimatechnik und Gebäudemanagement GmbH
  Contact data:
  T +49 9 11 98 12 9-69
  E-mail: sp-messe-nbg@abl-brochier.de