Short Interview
How can product protection be guaranteed if, for example, muesli is left unpacked for longer? And how is the aroma of coffee preserved?
Kerstin Erbe: When selling from our filling stations, the protection and quality of our dmBio products is our top priority. Thanks to the containers and the removal technology of our dmBio filling station, we ensure the product quality of our goods, protect them from external influences, and make sure that the aroma of coffee is preserved.
How are the containers cleaned?
Kerstin Erbe: The containers at the dmBio filling station are filled by the respective manufacturing partners of the dmBio products and sent from there to our distribution centers. They are then sealed airtight and sent to the respective dm stores, where they are placed in the dmBio filling station by the employees on site. Further work steps, such as decanting from other packaging, are not necessary, so that direct product contact is avoided. As soon as a container is empty, it is removed from the station and collected by our partner company MIWA, passes through MIWA's professional cleaning center and is then once more made available to the dmBio manufacturing partners. The concept thus represents a closed cycle.
Do nuts or other foodstuffs sometimes end up on the floor by mistake when customers fill their containers with goods themselves?
Kerstin Erbe: If something accidentally falls on the floor during the filling process at our dmBio filling station, this is cleaned up by our employees on site in the dm stores.
