Important questions and answers (FAQ) about FACHPACK

Do I have to be a trade visitor to be able to visit FACHPACK?

FACHPACK is reserved for professionals from the packaging sector. As a visitor, you do not have to prove your industry affiliation, however. Please note that – as at all trade fairs – a direct sale to end consumers is not possible.

Are children admitted to FACHPACK?

Children up to and including 12 years of age are granted free admission. Students and apprentices of the respective branch can also visit the exhibition at no charge. Please contact our VisitorService: send enquiry (For redemption of voucher codes onsite a service fee of 5,00 EUR will be charged.)

Can I bring my dog with me to FACHPACK?

For safety reasons, you are not allowed to bring pets with you. Guide dogs are, of course, an exception to this rule.

Can I bring a trolley or a carrying case with me to FACHPACK?

Trolleys can be optionally handed in at the cloakroom at a charge of 2 EUR each.

What address shall I enter in my navigation system?

You can simply enter "Nürnberg". The dynamic traffic guidance system will guide you past all the queues to a vacant parking space. Alternatively, please use the following address: "Karl-Schönleben-Strasse, 90471 Nürnberg" or the special destination "Messe".

Where can I find parking spaces? How much do these cost? Are there disabled parking spaces?

There are enough parking spaces on-site. Our parking guidance system guides you to the vacant parking spaces; the daily charge is EUR 10 during FACHPACK. You can receive information by telephone at T +49 9 11 86 06-0. Parking spaces for disabled people are located near the entrances.

Are there pitches for caravans?

Within walking distance of the exhibition centre, there is a camp site, at which exhibition visitors who come with a caravan can rent pitches. No caravans can be parked on the site of the exhibition centre Nuremberg itself.

Is there a shuttle service from the airport/Nuremberg Central Station to the exhibition centre?

No because you can reach the exhibition venue quickly and easily both from the Central Station and from the airport with public transport. You can find further information on this in our travel tips.

Are there lockers at the exhibition venue?

Yes, there are lockers in the Mitte, West and Ost entrance areas. Use of these is free of charge. The coin that you have to insert to lock the lockers serves as a deposit and will be returned.

Jackets and baggage can also be handed in at the cloakroom at a charge of 2 EUR each.

Can I use WiFi at the exhibition venue?

As a visitor of FACHPACK, you are online free of charge throughout the exhibition venue.

Where can I find a restaurant at the exhibition venue?

In our floor plan , you can find the locations of cafés, restaurants and all the exhibition's other facilities.

Whom should I contact if I have lost something?

Please contact our colleagues from the Facility Service in the entrance area of Service Center Mitte.

Can I buy something at FACHPACK?

No, there are no direct sales.

How to travel barrier-free?

Barrier-free access by public transport and rail

You can get from the main station to the exhibition centre in about 8 minutes by underground. All underground stations are at least equipped with a lift that goes directly from platform level.

• Information for subway, bus, tram
• Information for S-Bahn
  Service-Telefon VGN: T +49 9 11 2 70 75-0
• Mobility Service Centre
  Service-Telefon: T +49 18 06 51 25 12

By plane

The Albrecht Dürer Airport has had it as a major objective to enable people with disabilities to travel completely without barriers. All services at the airport at a glance:

Barrier-free travel
T +49 9 11 9 37 00
E-Mail: information@airport-nuernberg.de

Taxi station

Nuremberg has some transport services with specially equipped vehicles. For enquiries, please call Nuremberg's central taxi station directly: T +49 9 11 1 94 10

Which services provides the exhibition center?

Parking at the exhibition centre

By displaying a valid disabled parking permit, you can park for free near the entrance to our VIP car park
Overview map

Lifts

Our entire fairground is accessible. Facilities at higher levels can be easily reached via our lifts.

Operation Center: First aid and medical support, police

In our Operation Centre near the central entrance, you will find a first aid station run by the BRK (Bavarian Red Cross), police and freely accessible bathroom facilities.
In the event of an emergency at the exhibition centre, our SecurityControlUnit is available to help. Emergency number: T +49 9 11 86 06-70 00

Restrooms

Washrooms and toilets are located at the Central (Operation Centre), East and West entrances, in all service areas between the halls and at NCC East. The wheelchair-accessible sanitary facilities on the exhibition grounds are freely available.

Free wheelchair hire

You have the option of borrowing a wheelchair for your visit from BRK.

• Normal wheelchair, free on presentation of ID card
• Electric wheelchair, 1st day € 100.00, each additional day € 50.00.

Please contact the BRK at least 14 days before visit. For more short-notice enquiries, please telephone BRK directly.
E-Mail: messe@kvnuernberg-stadt.brk.de
Telefon: T +49 9 11 86 06-62 09

Handover location at the exhibition centre can be agreed with BRK on a case-by-case basis.

Telephone numbers for BRK at the exhibition centre

Depending on the event, BRK will be present at the following stations:
Operation Center: T +49 9 11 86 06-61 56
NCC West: T +49 9 11 86 06-67 56
NCC Ost: T +49 9 11 86 06-69 56
Frankenhalle: T +49 9 11 86 06-63 56

Visiting with accompanying persons

If you are dependent on an accompanying person during your visit to the exhibition, he/she is entitled to free admission upon presentation of your disabled pass.

Guide dogs

Guide dogs are of course allowed.

Where can I get information about exhibitors and products?

Under Exhibitors & Products, you can find out all about the exhibiting companies and can download the latest list of exhibitors.

The official exhibition guide will be published for the exhibition and will be available free of charge on-site at the ticket counters or information desks.

How do I get an entrance ticket for FACHPACK?

Tickets are sold exclusively online. Register in our TicketShop and purchase your entrance ticket in advance.

Tickets cannot be purchased on-site.

In many countries, the international representatives of NürnbergMesse are available for ticket sales, as well as for the provision of information about visas.

I have lost my ticket. What can I do?

If you are registered with a user account, please log on to the TicketShop. You will find your ticket under “Your Orders” for re-printing.

Can I use the public transport in Nuremberg with my exhibition ticket?

No, unfortunately, you cannot use the public transport with your ticket. You can find further information on fares etc. at www.vgn.de.

Can I redeem my printed voucher on-site?

Vouchers can only be redeemed online in our TicketShop. It is not possible to redeem vouchers on site. Please register your voucher online and ensure that you complete the entire process up until the confirmation page "Thank you for your order".

You will the receive your e-Ticket by e-mail or you can print it out immediately by clicking on "View my tickets".

In exceptional cases please contact VisitorServices directly via e-mail at visitorservice@nuernbergmesse.de ( send enquiry) or via phone at T +49 9 11 86 06–49 79.

Can I redeem my electronic voucher code on-site?

Vouchers can only be redeemed online in our TicketShop. It is not possible to redeem vouchers on site. Please register your voucher online and ensure that you complete the entire process up until the confirmation page "Thank you for your order".

You will the receive your e-Ticket by e-mail or you can print it out immediately by clicking on "View my tickets".

In exceptional cases please contact VisitorServices directly via e-mail at visitorservice@nuernbergmesse.de ( send enquiry) or via phone at T +49 9 11 86 06–49 79.

Is my voucher (printed voucher or electronic voucher code) valid for one or several days?

Your voucher ticket is valid for admission for the whole trade fair.

Where can I get a visa for my exhibition visit?

Our international representatives are happy to help. If there is no international representative in your country, please contact the VisitorService.

Please note the mail decree of the Federal Foreign Office of 24.07.2013:

In the future, you can generally dispense with the invitation letter from the exhibition companies in the accompanying documents for a visa application. Please clarify with the embassy / the consulate in your country whether an invitation letter from us is necessary.