Labeller know-how for Industry 4.0
• HERMA launches its offensive for Industry 4.0 at Fachpack with a new Internet-based service portal.
• This means that comprehensive application and setting-related know-how is available with just a few clicks – directly on the respective labeller.
• Integrating labellers into the Internet of Things should pave the way for "smart factories" in the future.
How can operators quickly set up different sensors for their label-lers or for their specific labels? How can you reliably identify the exact spare part you need? How can you adjust the drive roller on many different label tapes? Answers to these and many more practical questions about labellers are now just a mouse click away: HERMA is launching a large-scale offensive for Industry 4.0 with the go-live of a new Internet-based service portal at Fachpack 2016 (Hall 3A, stand 236). "This service portal at www.herma-service.com will enable our customers to carry out processes, settings and maintenance on HERMA labellers more efficiently, safely and comprehensively", explains HERMA Service Manager Mark Bulling. The time-consuming search for the corresponding information in actual folders and manuals or in electronic directories will largely be unnecessary. "The essence of Industry 4.0 is to interlink production and state-of-the-art communication and information technology", states Mark Bulling. "The service portal gives our customers access to all the knowledge relevant to them on a tablet or laptop with just a few clicks of the mouse, directly on the respective labeller." Different search and filter functions as well as drop-down menus make it easier for users to find the desired information immediately. Self-explanatory videos that guide users step-by-step through specific setting processes - even without sound – are integrated for many recurring questions. This comprehensive service is probably unique in our entire industry and in custom machine engineering.
Smart factories in sight
An important focus of the service portal is also to simplify the identification and purchasing of wear and spare parts. This includes for example the link to the online shop at www.herma-components.com. More and more customers will soon be able to call up the corresponding individual parts lists of the components and parts installed in their respective products. Every HERMA la-beller consists of around 150 parts. However, different modules are used depending on the configuration requested by the cus-tomer. Customised parts lists can therefore play an important role in simplifying the purchase of spare parts and significantly reduc-ing undesired downtimes for labellers. "We are not talking about visions of the future here", stresses Mark Bulling. HERMA will al-ready present this development stage at Interpack 2017. Industry 4.0 will then also play a major role on the machine side, adds Mar-tin Kühl, head of HERMA's Labelling Machine business division. "We are taking giant steps towards smart factories in the packag-ing and labelling sector by integrating labellers into the so-called Internet of Things."